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The most difficult part of Dave Henry’s job isn’t tracking down hard-to-find furnace parts or cleaning poorly maintained equipment.

Rather, the president of Wilbur Henry Plumbing, Heating, and Air Conditioning said narrowing down an exact time of when a service call will take place can be tough on him and his customers.

“We tell people that we’ll be there at times like late morning or early afternoon,” Henry said. “We’re that busy. We’re now two weeks booked out.”

Wilbur Henry’s phones start ringing just after the first cold snap of the season as customers switch on the heat for the first time.

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